Return Policy
Return and exchange policy
We want you to be completely satisfied with your purchase. Please review our return and exchange policy below:
1. Eligibility for Returns:
Returns are accepted within 14 days of delivery.
The item must be unused, unwashed, and in its original condition with all tags and packaging intact.
2. Items Not Eligible for Return:
Custom-made rugs are not eligible for returns or exchanges unless they arrive damaged or defective.
Clearance or final sale items cannot be returned.
3. Exchanges:
Exchanges are allowed within 14 days of delivery for ready-made rugs.
The item must meet the same eligibility criteria as for returns.
4. Damaged or Defective Items:
If your rug arrives damaged or defective, please contact us within 48 hours of delivery.
Provide photographs of the damage, and we will arrange for a replacement or a full refund.
5. Return Process:
Contact us at [contacts@beautyrug.shop] to initiate a return or exchange.
Once approved, ship the item back using a trackable shipping method.
Return shipping costs are the responsibility of the buyer unless the item is damaged or defective.
6. Refunds:
Once we receive and inspect the returned item, we will process your refund within 7 business days.
Refunds will be issued to the original payment method.
